Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your device and do not contain viruses, trojans or other malware. Information is stored in the cookie that results in connection with the specific device used. However, this does not mean that we are immediately aware of your identity. The use of cookies serves on the one hand to make the use of our offer more pleasant for you. We use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after leaving our site. In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your device for a specific period of time. If you visit our site again to use our services, it is automatically recognized that you have already been with us and which entries and settings you have made so that you do not have to enter them again. On the other hand, we use cookies to statistically record the use of our website and to evaluate it for you for the purpose of optimizing our offer (see section 6). These cookies enable us to automatically recognize when you visit our site again that you have already visited us. These cookies are automatically deleted after a defined period of time. The data processed by cookies are necessary for the purposes mentioned to safeguard our legitimate interests and those of third parties in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR required.
The European Interactive Digital Advertising Alliance also offers the option of deactivating non-technical cookies from third parties at www.youronlinechoices.eu.
Deactivating cookies may restrict the functionality of our website.
Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, if you completely deactivate cookies, you may not be able to use all the functions of our website.

Analysis tools

The tracking measures listed below and used by us are based on Art. 6 Para. 1 S. 1 lit. f GDPR carried out. With the tracking measures used, we want to ensure a needs-based design and continuous optimization of our website. On the other hand, we use tracking measures to statistically record the use of our website and to evaluate it for you to optimize our offer. These interests are to be regarded as legitimate within the meaning of the afore mentioned regulation. The respective data processing purposes and data categories can be found in the corresponding tracking tools.
Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. (https://about.google/intl/en/)(1600 Amphitheater Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). In this context, pseudonymized usage profiles are created and cookies (see section 1, (please check the order data processing agreement at https://support.google.com/analytics/answer/3379636?hl=en is used. The information generated by the cookies about your use of this website such as
• browser type / version,
• the operating system used,
• referrer URL (the previously visited page),
• host name of the accessing computer (IP address),
• time of the server request,
• duration of the session
are transferred to a Google server in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and the needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of us. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that an assignment is not possible (IP masking). You can prevent the installation of cookies by setting the browser software accordingly; however, we would like to point out that in this case not all functions of this website can be used to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=en). An opt-out cookie will be set which prevents the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you will have to set the opt-out cookie again. Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help (https://support.google.com/analytics).

How to manage cookies within your browser

The user can set up the browser in such a way as to be warned of the presence of cookies and decide whether or not to accept a specific cookie. It is also possible to delete previously installed cookies through the browser preferences. If the user disables all cookies, the functioning of this site may be compromised. Information on how to manage cookies on your browser is available at the addresses: Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Windows Explorer and Microsoft Edge.

Social Media Plug-ins

To make ourselves known better, we use the social plugins of social networks Facebook and Instagram on our website pursuant to art. 6 c. 1 let. f GDPR. The underlying advertising purpose must be considered a legitimate interest under the GDPR. The responsibility for a data protection operation must be guaranteed by the respective supplier. The integration of these plug-ins on our part takes place with the so-called two-click method around the visitors of our web page in the best possible way to protect.
a. Facebook
Our website uses Facebook social media plugins to customize their use. For this we use the “LIKE” or “SHARE” button. This is a Facebook offer. When you access a page of our website that contains such a plugin, the browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the website. By integrating the plugins, Facebook receives the information that your browser has recalled the corresponding page of our website, even if you do not have a Facebook account or are not currently connected to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there. If you are logged into Facebook, Facebook can directly associate your visit to our website with your Facebook account. If you interact with plugins, for example by pressing the “LIKE” or “SHARE” button, the corresponding information is transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends. Facebook can use this information for advertising purposes, for market research and for creating demand-oriented Facebook pages. To this end, Facebook creates profiles of use, interest and relationship, for example to evaluate the use of our website in relation to advertisements displayed on Facebook, to inform other Facebook users about the activities carried out on our website and for provide other services associated with the use of Facebook. If you do not want Facebook to associate the information collected through our website to your Facebook account, you must log out of Facebook before visiting our website. The purpose and scope of data collection and further processing and use of data from Facebook, as well as your rights and setting options for the protection of your privacy are listed in the information on data protection (https://www.facebook.com/about/privacy/) of Facebook.
b. Instagram
Our website also uses the so-called Instagram social plugins (“plugins”), provided by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plug-ins are marked with the Instagram logo, for example in the form of an “Instagram camera”. When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the Instagram servers. Instagram transfers the contents of the plugin directly to your browser and integrates it into the page. This integration informs Instagram that your browser has recalled the corresponding page of our website, even if it does not have an Instagram profile or is not currently connected to Instagram. This information (including your IP address) is transmitted directly from your browser to an Instagram server in the US and saved there. If you are connected to Instagram, Instagram can immediately associate your visit to our website with your Instagram account. If you interact with plugins, for example by pressing the “Instagram” button, this information is also transmitted directly to an Instagram server and stored there. The information is also published on your Instagram account and displayed to your contacts. If you do not want Instagram to associate the information collected through our site directly to your Instagram account, you must log out of Instagram before visiting our website. Refer to the Instagram privacy policy https://help.instagram.com for more information.
c. LinkedIn
Plugins of the LinkedIn network are integrated on our website. You can recognize the LinkedIn plugins by the LinkedIn logo on our site. When you visit a page on our website that contains such a plugin, a direct connection is established between your browser and the LinkedIn server. This gives LinkedIn the information that you have visited our site with your IP address. If you click the LinkedIn button while you are logged into your LinkedIn account, you can link the content of our pages to your LinkedIn profile. This enables LinkedIn to assign your visit to our website to your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by LinkedIn. If you do not want LinkedIn to be able to assign your visit to our website, please log out of your LinkedIn user account. You can find more information on this in LinkedIn’s data protection declaration (https://www.linkedin.com/legal/privacy-policy?_l=en).

Version: 1° november 2020

1. SCOPE OF APPLICATION

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of the enterprise Silberquarzit der Schwitzer Kornelia shall apply, in the version in force from time to time, to any sales or service contract concluded also in the future between us, the enterprise

Silberquarzit der Schwitzer Kornelia
Handwerkerzone Ost Nr. 4, Fraktion Gasteig
39040 Ratschings (BZ)
South Tyrol / Italy
Telephone: +39 339 647 9743
E-mail: info@silberquarzit-experience.com
PEC (only for Italy): silberquarzit.experience@pec.it
Fiscal code and registration number with the Bolzano Company Register: SCHKNL75M49B160P
VAT registration number: 03141460216

and you as our customers (hereinafter referred to as “Sales Contract” or “Service Contract”, respectively).

1.2 These GTC apply if you act as consumers. You do act as consumers if you are acting for purposes which are outside your business, trade, craft or profession. Therefore, and considering the choice of law made in clause 9 below, we draw your attention on the fact that articles 45 and following of the Italian Legislative Decree of 6 September 2005, no. 206 (hereinafter referred to as “Consumer Code”) apply. These GTC do also apply if you do not act as consumers and thus as commercial customers (hereinafter referred to as “Commercial Customers”). If no express distinction is made in these GTC between consumers and Commercial Customers as regards individual provisions, the provisions apply equally to consumers and Commercial Customers.

1.3 The languages available for the conclusion of the Sales Contract or Service Contract are German, Italian and English.

2. ORDERING PROCESS AND CONTRACT CONCLUSION

2.1 The products and services and their main characteristics are displayed on our website www.silberquarzit-experience.com (hereinafter referred to as “Website”). The products may differ from the images also due to the naturalness of the materials. The presentation of the products and services on our Website does not constitute an offer for the conclusion of a Sales Contract or Service Contract but has the sole purpose of providing an overview of our products or services and prices.

2.2 The ordering process and contract conclusion differ depending on whether you are interested in goods or services.

2.3 If you are interested in certain goods, you can select them on our Website and place them in a so-called shopping basket. The goods you wish to purchase are collected in this shopping basket. The shopping basket thus also gives you an overview of your planned purchases. If you wish to place an order, please go to the shopping basket. Here you will be guided through the further ordering process. You will be asked to enter the data required to process the order and to select the shipping and payment method. Directly before you place an order, we will make you aware in a clear and prominent manner in an order overview of the main characteristics of the goods, the total price of the goods inclusive of taxes as well as, where applicable, all additional freight, delivery or postal charges and any other costs.

2.4 When placing the order, you are asked to explicitly acknowledge that the order implies an obligation to pay. Placing an order entails activating a button, which is labelled in an easily legible manner only with the words “order with obligation to pay” or a corresponding unambiguous formulation. As long as you do not activate this button, you may at any time change the order, correct any input errors or even cancel the order process completely. As soon as you have activated the button and thus placed an order, we will immediately confirm receipt of the order by e-mail. We will provide you with the confirmation of the concluded Sales Contract on a durable medium within a reasonable time after the conclusion of the Sales Contract, and at the latest at the time of delivery of the goods.

2.5 If you are, on the other hand, interested in certain services, you can select them and add them to a so-called wish list (hereinafter referred to as “Wish List”).

2.6 If you wish to send the Wish List, please go to the Wish List section in our Website. Here you will be guided through the further process. You will be asked to enter the data necessary for us to create our offer.

2.7 Even sending the Wish List to us does not constitute an offer for the conclusion of a Service Contract but simply allows us to verify your wishes. Should your wishes correspond, inter alia, to availability of the services, we will send you a binding offer by e-mail, which will be valid for 10 days as of the date of the offer.

2.8 A Service Contract with obligation to pay will then be concluded, if you expressly accept the offer and/or if you pay the total price indicated in the offer within 10 days as of receipt of the Offer.

3. PRICES, COSTS AND PAYMENT

3.1 The total price of the goods and services inclusive of taxes as well as, where applicable, all additional freight, delivery or postal charges and any other costs are set forth in our Offer.

3.2 Payment is due upon contract conclusion and is made in advance. We accept the following means of payment: PayPal and bank transfer.

4. DELIVERY OF THE PRODUCTS

4.1 We can deliver if you, as a consumer, have your habitual residence or, as a Commercial Customer, have your registered office in a member state of the European Union, the United Kingdom (UK), Switzerland, Iceland, Liechtenstein or Norway and you can provide a delivery address in the relevant country. If, as a consumer, you do not have your habitual residence or, as a Commercial Customer, you do not have your registered office in one of the countries mentioned, we will nevertheless examine your request and the possibility of delivery and inform you whether and under what conditions a delivery can take place.

4.2 Delivery of the products will take place by GLS after contract conclusion and receipt of full payment.

4.3 Unless specific delivery times are indicated in our Offer, we will deliver the goods without undue delay, but not later than 30 days from the conclusion of the Sales Contract.

4.4 Where we have failed to fulfil our obligation to deliver the products at the time agreed upon with you or within the time limit set for in clause 4.3 above, you shall have the right to call upon us to make the delivery within an additional period of time appropriate to the circumstances. If we fail to deliver the products within that additional period of time, you shall be entitled to terminate the Sales Contract without prejudice to the right to claim damages. If you are Commercial Customers, we will be liable for damages only in case of willful misconduct or gross negligence.

4.5 You are not obliged to grant us an additional period of time as per clause 4.4 above, where: (a) we have refused to deliver the products; or (b) delivery within the agreed delivery period is essential taking into account all the circumstances attending the contract conclusion; or (c) you have informed us, prior to the contract conclusion, that delivery by or on a specified date is essential. In those cases, if we fail to deliver the products at the time agreed upon or within the time limit set out in clause 4.3 above, you shall be entitled to terminate the Sales Contract immediately without prejudice to the right to claim damages. If you are Commercial Customers, we will be liable for damages only in case of willful misconduct or gross negligence.

5. PROVIDING THE SERVICES

5.1 The subject of the services is the agreed activity and not a specific result in the legal sense.

5.2 We will provide the services to the extent, during the period and at the premises described in the Offer. Breaks are included in the period specified unless stated otherwise.

6. RIGHT OF WITHDRAWAL

6.1 If you are consumers, you have a right of withdrawal in accordance with Article 52 of the Consumer Code, of which we inform you in more detail in separate instructions on withdrawal, which you can also access on our Website. The instructions on withdrawal form an integral part of these GTC.

6.2 The right of withdrawal does not apply if you are a Commercial Customer.

7. LEGAL GUARANTEE FOR GOODS

7.1 According to Article 129 and following of the Consumer Code, there exists a legal guarantee of conformity for goods, the main contents and time limits of which are described in this clause 7 as well as in clauses 8 and 9 below. The remedies described in clause 8 (and only those remedies) apply, mutatis mutandis, even if you are a Commercial Customer. In this case, the remedies described shall apply in place (and not in addition) of the remedies provided by law for Commercial Customers in Articles 1492 and following of the Italian Civil Code, it being understood that any other aspect of the legal guarantee are governed by clause 1490 and following of the Italian Civil Code. No commercial guarantees are provided.

7.2 We must deliver goods to you which are in conformity with the Sales Contract.

7.3 In order to confirm with the Sales Contract, goods shall, in particular, where applicable, if you are a consumer: (a) be of the description, type, quantity and quality, and possess the functionality, compatibility, interoperability and other features, as required by the sales contract; (b) be fit for any particular purpose for which the consumer requires them and which the consumer made known to the seller at the latest at the time of the conclusion of the sales contract, and in respect of which the seller has given acceptance;; (c) be delivered with all accessories and instructions, including on installation, as stipulated by the sales contract; and (d) be supplied with updates as stipulated by the sales contract.

7.4 In addition to complying the the above requirements for conformity, goods shall: (a) be fit for the purposes for which goods of the same type would normally be used, taking into account, where applicable, any existing Union and national law, technical standards or, in the absence of such technical standards, applicable sector-specific industry codes of conduct; (b) where applicable, be of the quality and correspond to the description of a sample or model that the seller made available to the consumer before the conclusion of the contract; (c) where applicable, be delivered along with such accessories, including packaging, installation instructions or other instructions, as the consumer may reasonably expect to receive; and (d) be of the quantity and possess the qualities and other features, including in relation to durability, functionality, compatibility and security normal for goods of the same type and which the consumer may reasonably expect given the nature of the goods and taking into account any public statement made by or on behalf of the seller, or other persons in previous links of the chain of transactions, including the producer, particularly in advertising or on labelling.

8. RIGHTS IN CASE OF LACK OF CONFORMITY

8.1 We shall be liable to you for any lack of conformity which exists at the time the goods were delivered.

8.2 In the case of lack of conformity, you shall be entitled to have the goods brought into conformity free of charge by repair or replacement, in accordance with clauses 8.3 and 8.4, or to have an appropriate reduction made in the price or the Sales Contract terminated with regard to those goods, in accordance with clauses 8.5 and 8.6.

8.3 You may require us – at your choice – to repair the goods or to replace them, in either case free of charge, unless this is impossible or excessively burdensome. For such purposes a remedy shall be deemed to be excessively burdensome if it imposes costs on us which, in comparison with the alternative remedy, are unreasonable, taking into account: (a) the value the goods would have if there were no lack of conformity; (b) the significance of the lack of conformity; and (c) whether the alternative remedy could be completed without significant inconvenience to you.

8.4 Any repair or replacement shall be completed within a reasonable time and without any significant inconvenience to you, taking account of the nature of the goods and the purpose for which you required the goods.

8.5 You may – at your choice – require an appropriate reduction of the price or have the Sales Contract terminated, if one of the following situations applies: (a) if the replacement or repair are impossible or excessively burdensome; (b) if we have not completed the repair or replacement within the term mentioned in clause 8.4; (c) if the previously performed replacement or repair has caused you considerable inconvenience.

8.6 You are not entitled to have the Sales Contract terminated if the lack of conformity, for which the remedies of replacement or repair are impossible or excessively burdensome, is minor.

8.7 If you are Commercial Customers, we will be liable for damages only in case of willful misconduct or gross negligence.

9. TIME LIMITS CONCERNING THE GUARANTEE

9.1 If you are consumers, we are liable to you in accordance with Article 133 of the Consumer Code for any lack of conformity which exists at the time when the goods were delivered and which becomes apparent within two years of that time. The legal action to assert not hidden defects prescribes in any case within 26 months of delivery of the goods.

9.2 If you are Commercial Customers, you forfeit your right to the warranty if you do not notify us of the defects within 8 days of discovery. The action prescribes, in any case, within one year of delivery of the product.

10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1 The Sales or Service Contract (including the pre-contract phase) shall be governed by the law of the Italian Republic with the express exclusion of the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are consumers, such choice of law does not, however, deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law of the country where you have your habitual residence.

10.2 Where you are consumers, we are required to inform you of the European Commission’s online dispute resolution platform (ODR platform) for consumer disputes, which you can access at https://ec.europa.eu/consumers/odr. Out e-mail address is info@silberquarzit-experience.com. We are not, however, obliged nor committed to use an alternative dispute resolution entity (ADR entity).

10.3 If you are Commercial Customers, any dispute arising out of or in connection with the Sales or Service Contract (including relative to the pre-contract phase) shall be submitted to the exclusive jurisdiction of the Courts of Bolzano (BZ, Italy).

Version date: 21.01.2022

1. Name and contact details of the person responsible for processing and the company data protection officer

This data protection notice applies to data processing by:
Data owner
SilberQuarzit Experience of the Schwitzer Kornelia
Fraktion Gasteig, Handwerkerzone Ost Nr. 4
39040 Ratschings (BZ)
South Tyrol/Italy
Phone: +39 3396479743
Email: info@silberquarzit-experience.com
ZEP/PEC (only for Italy): silberquarzit.experience@pec.it
Tax, VAT and registration number in the Bozen commercial register: 03141460216

2. Collection and storage of personal data as well as the type and purpose of their use

a) When you visit our website, the browser used on your device automatically sends information to the server on our website. This information is temporarily stored in a so-called log file. The following information is recorded without any action on your part and stored until it is automatically deleted:
– IP address of the requesting computer,
– date and time of access,
– name and URL of the file called up,
– website from which access is made (referrer URL),
– browser used and, if applicable, the operating system of your computer and the name of your access provider.
The data mentioned are processed by us for the following purposes:
– ensuring a smooth connection to the website,
– for the contractual processing.
– ensuring comfortable use of our website,
– evaluation of system security and stability as well as
– for further administrative purposes.
The legal basis for data processing is Art. 6 Para. 1 S. 1 lit. f GDPR. Our legitimate interest follows from the purposes of data collection listed above. In no case do we use the collected data for the purpose of drawing conclusions about you personally. In addition, we use cookies and analysis services when you visit our website (see “Cookies” on our website).
b) When registering for our newsletter: if you have requested according to Art. 6 Para. 1 S. 1 lit. a GDPR, we will use your email address to regularly send you our newsletter. It is sufficient to provide an email address to receive the newsletter. You can unsubscribe at any time, for example directly on the website. Alternatively, you can send your unsubscribe request at any time to info@silberquarzit-experience.com by email.
c) When using our contact forms: If you have any questions, we offer you the opportunity to contact us using a form provided on the website. It is necessary to provide a valid email address so that we know who sent the request and to be able to answer it. Further information can be provided voluntarily. Another contact form is available when you send a wishlist. Several data must be entered here so that we can make you the best possible offer. The data processing for the purpose of contacting us takes place in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR based on your voluntarily given consent. The personal data collected by us for the use of the contact form will be automatically deleted after your request has been dealt with, if they are not required for processing a sale.

3. User generated content

Transparency law
The sender of content (photos / videos / reports, etc.) confirms that he owns all rights to the material sent. He transfers all rights to reproduce, distribute, publicly reproduce and make publicly accessible this material. Recordings made by the sender on the occasion of the same event will not be forwarded to other media and will not grant third parties any rights to them.
The site owner is entitled to edit and archive the sender’s material. The rights granted by the sender are unlimited in time, space and / or content. The site owner is not obliged to identify the author of the work. The sender of content undertakes not to violate any applicable legal provisions or any contractual provisions when using the website owner’s services.
In particular, he undertakes to ensure that any content he sends in does not violate the rights of third parties, that the applicable criminal laws and youth protection provisions are observed and that no racist, grossly offensive, pornographic or extremist, violence glorifies or trivializes, advertises a terrorist or extremist political association, Disseminated content that encourages a criminal offense, contains insulting statements, insulting or unsuitable for minors or any other criminal content. In order to protect the data, the sender also undertakes to comply with the recognized principles of data security and to check the content with the greatest possible care for viruses, worms, Trojans or other programs that endanger or impair the functionality of the website. Sending in advertising content, especially spamming, is not permitted. The sender releases the site owner from any claims by third parties that they may assert against the site owner due to the sender’s violation of their rights. This also includes the costs of adequate legal prosecution and legal defense. The site owner is entitled to reject, delete or edit / change the submissions without giving reasons. There is no legal right to publication.
In the case of publication, the sender gives his consent to the publication of the content, his name and place of residence. There is no entitlement to remuneration/fee.

How data is used in public administration
The processing is to fulfill a task of public interest in fulfillment of the obligations according to the law on public communication, the accessibility law and the code of digital administration.

In accordance with transparency legislation, we indicate that there are product placements on this webpage and content that is placed on behalf of third parties; (D, lgs. No. 97 of May 25, 2016 – FOIA and transparency)

Mandatory information according to EU Regulation No. EU 524/2013 of the European Community
Platform for online settlement of consumer disputes (EU ODR) https://ec.europa.eu/consumers/odr

Processing methods
The data are processed with IT systems and/or in manual form, at least by means of suitable procedures that guarantee the security and confidentiality and availability of the same.
The communication of the data is optional.
Failure to provide data has the effect of preventing this administration from responding to the requests submitted by the data subjects.
The data can be communicated to: all legal entities (offices, corporations and organs of public administration, companies or institutions) who are obliged to know or are allowed to know them within the meaning of the provisions, as well as those persons who have the right to access files or the general citizen access. In the case of special personal data and / or data on criminal convictions and offenses, the notification is made to the legal subjects specified in the regulation for the processing of sensitive and judicial data (measure of the data protection authority) and in the forms specified there.
The data can be taken note of by the person responsible, the processors, the data protection officer, the person responsible for processing personal data and the system administrator of this administration.
The data will only be disseminated within the framework permitted by the regulations.
The processing according to the information provided will only last as long as is absolutely necessary to meet the obligations imposed on the person responsible by national and / or transnational laws, as well as by the laws of the countries to which the data may be transmitted are.

4. Transfer of data

A transfer of your personal data to third parties for purposes other than those listed below does not take place. We will only pass on your personal data to third parties if:
– according to Art. 6 Para. 1 S. 1 lit. a GDPR you have given express consent to this,
– the transfer according to Art. 6 Para. 1 S. 1 lit. f GDPR is required to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data,
– in the case that there is a legal requirement for the transfer according to Art. 6 Para. 1 S. 1 lit. c GDPR, and
– this is legally permissible and according to Art. 6 Para. 1 S. 1 lit. b GDPR is necessary for the processing of contractual relationships with you.
Third country transfer: Google processes your data in the USA and has submitted to the EU_US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework).

5. Rights of data subjects

You have the right:
– to request information about your personal data processed by us in accordance with Art. 15 GDPR. In particular, you can obtain information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to correction, deletion, restriction of processing or objection, the existence of a The right to lodge a complaint, the origin of your data, if we have not collected it, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information on their details;
– to immediately request the correction of incorrect or incomplete personal data stored by us in accordance with Art. 16 GDPR;
– to request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless processing to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend Legal claims is required;
– to request the restriction of the processing of your personal data in accordance with Art. 18 GDPR, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to delete it and we no longer need the data, but you need it to assert it Need to exercise or defend legal claims or you have objected to processing in accordance with Art. 21 GDPR;
– in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common, and machine-readable format or to request that it be transmitted to another person responsible.
– to revoke your consent given to us at any time in accordance with Art. 7 Para. 3 GDPR. As a result, we are no longer allowed to continue the data processing based on this consent in the future and
– to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or work or our headquarters.
– For further information, please visit the homepage https://www.garanteprivacy.it/

6. Right to object

If your personal data has been processed on legitimate interests in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided there are reasons for this that arise from your particular situation or the objection is directed against direct mail. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation.
If you would like to exercise your right of withdrawal or objection, an email to info@silberquarzit-experience.com is sufficient.

7. Data security

We use the popular SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser when you visit our website. Usually this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether a single page of our website is being transmitted in encrypted form by the closed key or lock symbol in the lower status bar of your browser. We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

8. Current status and changes to this data protection declaration

This data protection declaration is currently valid and has the status of the calendar year. Due to the further development of our website and offers on it or due to changed legal or official requirements, it may be necessary to change this privacy policy. You can call up and print out the current data protection declaration on the website at any time.

Versione: 21° january 2022

If you act as a consumer, you have a legal right of withdrawal pursuant to Article 52 and following of the Italian Consumer Code, of which we inform you below. The present instructions on withdrawal form an integral part of our General Terms and Conditions (GTC). Such right of withdrawal does not apply if you act as a commercial customer.

1. Right of withdrawal and exceptions

• In the case of sales contracts:

You have the right to withdraw from the Sales Contract within 14 days without giving any reason, except where the supplied goods (i) are made to your specifications or clearly personalised, (ii) are liable to deteriorate or expire rapidly or (iii) are sealed and not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

• In the case of service contracts:

You have the right to withdraw from the Service Contract within 14 days without giving any reason, except where (i) the service has been fully performed if the performance has begun with your prior express consent, and with the acknowledgment that you will lose your right of withdrawal once the contract has been fully performed by us, or (ii) the services are related to leisure activities and the contract provides for a specific date or period of performance.

The withdrawal period will expire after 14 days after 14 days from the day of the conclusion of the contract.

2. Exercising the right of withdrawal

To exercise the right of withdrawal, you must inform us (Silberquarzit Experience der Schwitzer Kornelia, Fraktion Gasteig, Handwerkerzone Ost Nr. 4, 39040 Ratschings (BZ), South Tyrol / Italy, telephone +39 39 339 647 9743, e-mail info@silberquarzit-experience.com) of your decision to withdraw from the Sales or Service Contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form available for download below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

3. Effects of withdrawal

• In the case of sales contracts:

If you withdraw from the Sales Contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the Sales Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the Sales Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

• In the case of service contracts:

If you withdraw from the Service Contract, as with Sales Contracts, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the Service Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

However, if you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from the contract, in comparison with the full coverage of the contract.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

– To: SilberQuarzit Experience of the Schwitzer Kornelia, Fraktion Gasteig, Handwerkerzone Ost Nr. 4, 39040 Ratschings (BZ), South Tyrol / Italy, e-mail info@silberquarzit-experience.com
–I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.

Version: 1 January 2022

Owner and responsible for content

SilberQuarzit Experience of the Schwitzer Kornelia
Handwerkerzone Ost Nr. 4, Fraktion Gasteig
39040 Ratschings (BZ)
South Tyrol/Italy
Phone: +39 3396479743
Email: info@silberquarzit-experience.com
ZEP/PEC (only for Italy): silberquarzit.experience@pec.it
Trade register Bolzano:
Commercial register number: SCHKNL75M49B160P
VWV number: BZ-235565
VAT number: 03141460216

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Konverto, Südtirol – Italien

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Our website contains links to the external websites of third parties. We have no control over and can therefore accept no liability for the content of such websites. Liability for the content of linked sites always lies with the provider or operator of the site in question. Linked sites are examined for possible legal breaches at the time the link is set up. No illegal content was evident at this time. However we have no responsibility to continually monitor the content of linked sites in the absence of concrete evidence of a violation of the law. We shall remove such links immediately upon receiving knowledge of an infringement.

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Version: 1 January 2022